Return & Refund Policy

Last updated: September 16, 2026

At Mystoy, we want you to feel comfortable with your purchase. If something isn't right, we're here to help.

14-Day Returns

You may request a return for any reason within 14 days of receiving your order.

To start a return, email info@mystoy.com with your order number or contact us through the contact form at mystoy.com.

We will provide return instructions and the applicable return address. Please contact us before sending your order back.

All returns are sent to Türkiye.

Return Shipping Costs

If you are returning an item because you've changed your mind or are dissatisfied with your purchase, you are responsible for the cost of return shipping to Türkiye.

Return shipping costs vary depending on the package and shipping provider. We recommend using a tracked shipping service.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@mystoy.com.

Mystoy will work with you to arrange a replacement, a new shipment, or a refund.

For issues caused by an incorrect, damaged, or defective item, Mystoy will cover any return shipping that we require.

Refunds

Once your return has been received and approved, we will initiate your refund to the original payment method within 1–3 business days.

Your bank or payment provider may need additional time to make the refund available in your account.

Order Cancellations

You may request an order cancellation or modification at any time by contacting info@mystoy.com.

If your order has not yet shipped, we will process the cancellation or modification where possible.

If your order has already shipped, the return process described above applies.

Import Duties and Taxes

Orders ship internationally from Türkiye. Customs duties and import-related charges, where applicable, are the customer's responsibility.

These charges are not collected by Mystoy and may not be refundable through Mystoy. For questions about recovering customs charges on returned goods, please contact the relevant customs authority or shipping provider.

Contact

Mystoy is operated by EUROSERPOD LLC.

Email: info@mystoy.com

Website: mystoy.com