Shipping policy

Shipping Policy

Last updated: September 16, 2026

Mystoy currently ships to the United States.

All orders are shipped from Türkiye using UPS.

Mystoy offers free shipping on all orders delivered to the United States.

There is no minimum order value required to qualify for free shipping.

Please note that free shipping does not include any applicable customs duties, import taxes, or customs-related charges.

Orders are generally prepared for shipment within 1–3 business days.

Business days exclude weekends and applicable holidays.

Once your order has shipped, estimated delivery to the United States is 3–5 business days.

The estimated total delivery time is therefore approximately 4–8 business days, including processing.

Delivery times are estimates and may be affected by customs processing, carrier delays, holidays, or other circumstances outside our control.

Important: Orders ship from Türkiye to the United States.

Although shipping is free, customers are responsible for any applicable customs duties, import taxes, and related charges.

These charges are separate from the purchase price and may be collected by UPS or the relevant customs authority before or upon delivery.

The amount, if any, depends on the shipment and applicable customs requirements.

Once your order ships, we will provide a tracking number so you can follow its journey.

If your order is lost or damaged during shipping, please contact info@mystoy.com.

Mystoy will investigate the issue and arrange a replacement shipment where appropriate.

If your order is delayed beyond the stated shipping timeframe, we will contact you with an update and the options available to you.

For shipping questions, contact us at info@mystoy.com or through the contact form at mystoy.com.